Contact Servn
Email support@servnapp.com for account, subscription, privacy, or app help from Engine AI Labs LLC. Include what happened, any error message, and your app and iOS versions. Never send passwords, verification codes, or payment-card details.
Servn is intended for adults aged 18 and older, with App Store availability limited to iPhone in supported regions. In the app, tap the + beside the composer to find Settings, Current Goal, Challenge Mode, and Recents.
Create an account or log in
Choose Create account to register with email and password; a display name is optional. Choose Log in for an existing email/password account.
For Sign in with Apple, choose Continue with Apple and follow Apple’s prompts. Return with the same Apple Account and sign-in method you originally used. If Apple sign-in is unavailable, check your device’s Apple Account settings or contact us.
Email verification and password reset
Verify your email during setup or in Settings → Account → Verify email. Request a code if needed, enter the 8-digit verification code, and choose Confirm. Check spam and the account’s email address if it does not arrive. Transactional emails come from noreply@servnapp.com; send help requests to our support address.
For an email/password account, choose Log in → Forgot password? → Request reset code. Enter the emailed 8-digit code and your new password twice, then choose Reset password. Use at least 15 characters. Request another code sends a replacement if needed. This does not reset your Apple Account password.
Sign out or delete your account
Choose Settings → Account → Sign Out to end your current session. Signing out does not delete your account or server data.
To permanently delete your account, choose Settings → Delete account, review the explanation, and confirm Delete account. Follow any displayed recovery steps if deletion or local cleanup is interrupted. Contact us if you cannot access the app.
Deleting the app does not delete your account. Account deletion does not cancel an Apple subscription; manage it separately through Apple. Our Privacy Policy explains deletion, local cleanup, and limited retained records.
AI data sharing
Open Settings and, under DATA & PRIVACY, choose AI data sharing to see its current state. On means Servn may send relevant information to OpenAI for AI guidance.
Choose Turn off AI data sharing to prevent new AI sharing. When Off, AI requests are unavailable until you review the disclosure and allow AI data sharing again through the same setting.
If the Home composer shows Review AI data sharing, select it to reopen the disclosure.
Saved conversations remain unless you delete them separately. Your account, subscription, personalization, Current Goal, and Challenge History remain available when AI data sharing is off.
Manage conversation history
Open Settings → Conversation history, choose Delete beside a conversation, and confirm. To remove all saved conversations, choose Delete all conversation history in Settings or the history view. Use Retry deletion or Check deletion status if shown. These controls leave your separate Personalization, Current Goal, and Challenge data unchanged.
Set or change your Current Goal
Open + → Current Goal, describe your ongoing goal, and choose Set Current Goal. Use Edit Goal → Save Changes to update it, or Mark Complete or End Goal to stop carrying it as active context. Your Current Goal is saved to your Servn account. Ending it does not necessarily erase historical goal records.
Start a Challenge
Open + → Challenge Mode, enter your time window and what you want to accomplish, then choose Start Challenge. Open Challenge History there to review saved challenges. Challenge state and history are primarily stored on your device in V1; do not rely on them syncing to another device. Relevant challenge context may be sent for AI guidance.
Check your subscription
Open Settings → Subscription for your status and available monthly or yearly plans. Check Existing Purchases checks purchases and reloads unavailable plans; Refresh Status checks the latest subscription status. Use the Servn account associated with the purchase. If a purchase is linked to a different account or remains unconfirmed, contact us before purchasing again.
Manage Apple billing
Apple handles billing and auto-renewal. On iPhone, open Settings → your name → Subscriptions → Servn to manage your subscription. See Apple’s cancellation instructions. For eligible purchases, follow Apple’s refund instructions; Apple determines eligibility under its policies and applicable law.
Connection or message trouble
Check your internet connection and follow the displayed action: Retry message, Check status, or Reconnect. These controls preserve your composer draft. If a session has ended, log in again. If the issue continues, contact us with the error message and steps that led to it.
Wellness and urgent concerns
Servn provides general wellness and nutrition guidance. AI responses can be imperfect; Servn does not diagnose or treat medical conditions. Discuss health concerns with a qualified professional. Neither the app nor this support inbox is an emergency service. For an emergency, contact local emergency services.